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Need a re-write of entire documentation
In its current form, the documentation is poorly written and very difficult to understand. The new version should include a graphical explantion of the functions of the database, tables, relations, references…everything. Formulas should be reduced to clearly defined selectable options instead of code and syntax. Nomenclature should be revisited in all aspects. Drag and drop functionality should be implemented in all respects when creating databases, relations, references, lookups, concantenates, summaries, views, etc. I hate to say it but take a look at Trackvia.com for excellence in all these regards. But for their outrageous pricing structure, I’d still be a customer. They pivoted to a completely large-corporation pricing structure and abandoned the lower hanging dedicated users like me of which there were many. Hope helps.
ID
2046
Category
User Experience
Author

Dean Guidry
Date Created
5/28/2024 8:52:07 PM
Date Updated
6/10/2024 9:10:51 AM
Comments
MF Builders 5/29/2024 7:23:59 AM
A full rewrite would have to price this service on par with Trackvia!
Andrew Winters 6/9/2024 7:43:43 PM
Maybe it's because I have used teamdesk so much that I am used to it, but I don't find the documentation to be bad. Yes, parts of it could be re-written for clarity, which is true for all any technical writing you find, online or offline. While the wording may be clumsy at various points, it is pretty comprehensive. Sometimes, it just takes some trial and error with an actual application before coming back to the documentation and getting that "a ha" moment.

There are a lot of formula examples and they also have many example databases that can be subscribed to for a 14-day free trial and will show you some real-world applications.

As you suggested, what you are describing sounds like a completely different product, at a completely different price point. Teamdesk markets itself as "low code" not "no code". I personally think it is priced very fair for what it delivers, but it is not going to work right out of the box, and may not be the right fit for some users. It definitely requires a lot of work on the user-end, including hours of time to learn the details.

If you have any specific problems that you are trying to solve, post here and you may get a helpful response from another user.

Just my two cents. I'm far from a technical expert but have self-learned a great deal and used the application successfully for my small business.
Dean Guidry 6/10/2024 8:47:55 AM
I was deep into TrackVia and had many “ah ha” moments. Not so much with Teamdesk. The moments did happen but not so often and only after extensive experimentation. So I know both systems. My analysis is based on experience with both. In my opinion, if Teamdesk would do the following they would greatly improve ease of use and efficiency:

1. Email integration where a user could send an email from within a table record and document that email as a record. With incoming emails in outlook a simple integration within the email when read to add it as a record to any table.
2. Column change history including selectable tags
3. Extensive selectable formulas instead of just “and” which is the default. Currently, detailed formulas cannot be implemented without resorting to coding.
4. Documentation improvements to better explain relations, references, and meanings of details table versus others, etc. Seems I have to re-learn this every time I have to create new columns for these. I would much prefer drag and drop manipulation with visual representations. Salesforce, TrackVia, and most all CRM’s do this better.

Just my .02 cents.
Dean Guidry 6/10/2024 9:10:51 AM
To accomplish in Teamdesk all I could do with TrackVia I’ve had to dedicate additional personnel so the cost analysis for ROI is about the same. I’m teetering on the line between the two now.
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