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Receipt of Email Delivery Report (SendGrid)

Currently when an emails is sent via SendGrid (EU Servers) the delivery report is not received back into TD/dbFlex. Would be really beneficial for this functionality to be added in terms of bounce backs/delivery failures etc.

ID
1471

Category
TeamDesk

Author

Scott Miller

Date Created
10/18/2021 5:21:27 AM

Date Updated
12/13/2021 5:49:12 AM

Status
Implemented

Score
30

Promoted By

Pierre

Patricio Bustos

Scott Miller

Comments

	Pierre 10/18/2021 7:32:36 AM yes sometimes Sendgrid sets some recipients of TD/dbflex as bounced the corresponding people stop receiving the TD/dbflex notices and nobody is informed about it. the info comes up when some actions expected from the recipient are noticed as not-done: a couple of weeks
	Slava Shinderov Staff 12/8/2021 6:04:59 AM @All TeamDesk/dbFLEX EU now catches SendGrid status updates and displays it in E-Mail Alert action logs. Status updates data is available since Dec, 4th.
	Scott Miller 12/8/2021 6:13:53 AM That's awesome! Thank you
	Pierre 12/8/2021 6:21:37 AM Hello Slava This is great news, thanks a lot for moving on this so quickly. I could check several requests and saw no problem. Two remarks - How can we detect an error without visiting every email alert ? Is an error in a an alert creating a line in the Database error log ? - I see you activated this also on "Record Change Notifications". Will you put this also on "Scheduled View Subscriptions" ? Pierre
	Slava Shinderov Staff 12/13/2021 5:47:01 AM @All Please check Setup \| Database \| Tools \| E-Mail Non-Delivery Report - it provides an aggregated view of undeliverables from all email alerts and view subscription grouped by email address.
	Pierre 12/13/2021 5:49:12 AM 👍👍👍

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