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Audit trail for setup changes
I'd like to see Setup Audit Trail for knowing when setup has been changed, who make change and what area the change was in.

If you would like to see this feature, please promote this idea and add your comments.
ID
56
Category
Setup
Author

Slava Shinderov  Staff 
Date Created
12/26/2006 3:40:54 PM
Date Updated
6/8/2012 10:40:43 AM
Status
Implemented
Score
120
Promoted By
Nicklas HelgessonRick CogleyNathan Phillips (CW)
mcookMichael RennertAnnette Chamberlain
Kevin CookThat Computer GuyAnthony Carter
Richard KetleyScott MillerSlava Shinderov  Staff 
Comments
Nathan Phillips (CW) 10/6/2011 12:34:04 PM
Ah - This would be really useful for me. Great idea.
Rick Cogley 10/11/2011 3:20:01 AM
Yes please. This kind of self documentation really helps with explaining things.

I think there are many situations from a compliance perspective, that would dictate such a change log. If a system is for a public company, and has anything at all to do with finance, at the very least it is a strongly recommended thing.

Having it, would actually let more companies use it, whether they are bound by regulations or not, because it does give a certain comfort level that you can monitor the system changes.

Another thing: most formal development situations require some level of sign off. Even after the fact, if the log were printable, with some report headers that give system name, owner, URL, report title, report date, any report range, and so on, we could print it out, and pair it with a signoff sheet, for a manager to glance over and sign.
That Computer Guy 12/12/2011 3:02:36 AM
ahhhhhh.... to have an "undo" feature.

If only I had a dollar for every time I said *THAT* out loud.
Slava Shinderov  Staff  2/9/2012 7:06:51 AM
Please check Setup -> Setup tab -> Tools -> Audit Log link.
mcook 6/8/2012 9:12:22 AM
Slava,
Thanks for you work on this, BUT as a customer when I hit the -> Setup Tab - there is NO "Tools" tab to choose.
Kirill Bondar  Staff  6/8/2012 9:15:26 AM
Setup tab, Tools SECTION on a main page - at the bottom of the right column.
mcook 6/8/2012 9:16:06 AM
This says implemented but if I can't do it, I am still a customer looking for a better KB experience.
mcook 6/8/2012 9:16:55 AM
What Main Page are you referring to? I am in CRM Desk.
Kirill Bondar  Staff  6/8/2012 9:24:34 AM
This is the support portal dedicated to TeamDesk. CRMdesk does not support Audit Log functionality.
mcook 6/8/2012 9:35:24 AM
Okay. Aaaaa Thanks. And I am so very sorry. Still it is the same company and you respond to both sides. I figured since you work on both sides a customer would go to the TeamDesk Idea Exchange and put in a request. Does CRM Desk have an Idea Exchange.

If you will look at the original request at the very top you will see that I am referring to the Knowledge Base. I believe that is a standard package with CRMdesk.

Anyway I am in our teamdesk portal and I do not see the tab. Feel free to call me or send me an email to mcook@swipeclock.com. I am not a developer.
Kirill Bondar  Staff  6/8/2012 10:40:43 AM
You may want to file the CRMdesk related ideas here:
http://support.crmdesk.com/ideaexchange.aspx
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