TeamDesk Knowledge Base & Support

Michael Ver Duin 8/2/2023 10:11:32 AM

Yep. Getting something similar right now.

"Internal Error Occurred

Automatic report was sent to the TeamDesk support team.

You may wish to supply additional details to help us to identify the problem.

Tell us what you were trying to do, what you expected to happen, and what is happened instead.
Please describe the steps to re-create your problem."

Michael Ver Duin 8/2/2023 10:13:26 AM

I can't add new records to my tables, and I can't duplicate records. I can't even search some things.

Andrew Winters 8/2/2023 10:14:43 AM

Similar error on our end. Can view but can't save any records.

Michael Ver Duin 8/2/2023 10:15:32 AM

It is a relief it isn't just me.

calvin peters 8/2/2023 10:16:04 AM

Sign In from earlier timed out and sign in not working currently

Nick Ashcroft 8/2/2023 10:18:06 AM

I seriously hope for

- a quick recovery
- no data loss

in over 5 years with teamdesk, this is the first major outage

calvin peters 8/2/2023 10:19:08 AM

Although I was able to sign in using this link from the email
So all is not impacted somehow

Michael Ver Duin 8/2/2023 10:23:50 AM

I've been with TeamDesk since 2011? They've been great at getting back up and I can't remember the last time we had a service outage. I've never lost any data. They're great.

Michael Ver Duin 8/2/2023 10:26:39 AM

Search isn't working anymore. It was when this started.

Andrew Winters 8/2/2023 10:31:07 AM

Been with them since 2009, also had very reliable service. I have every confidence but it would be nice to hear word from them soon.

calvin peters 8/2/2023 10:39:47 AM

Same issue occurred on : 8/23/2022 8:25:25 PM
and also 6/9/2021 2:49:31 PM

Neither lasted very long

Admin Account 8/2/2023 10:40:28 AM

Having the same issue as well

calvin peters 8/2/2023 10:41:02 AM

appears to be solved now or getting back to normal anyway
log-in works again

Andrew Winters 8/2/2023 10:50:10 AM

We are back up now, seems to be working normally.

Andrew Winters 8/2/2023 10:51:13 AM

Possibly unrelated but our VOIP phones are also down. So possibly this has to do with issues on a level larger than Teamdesk.

Michael Ver Duin 8/2/2023 12:15:52 PM

Looks like it is back up from my end.

Nick Ashcroft 8/2/2023 12:17:40 PM

yes, me too. I have a separate Support ticket open but no feedback yet on cause/resolution/preventative action

Slava Shinderov  Staff  8/4/2023 10:22:56 AM

@All due to failed log backups, transaction log for main database became full essentially preventing any changes to data from happening until we manually recovered transaction log backup process to normal operation.
To prevent it from happening in future we're working on improving our system operations monitoring solution.

Michael Ver Duin 8/4/2023 3:39:51 PM

Thanks for getting it back up so quickly, we love your service.