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System Timeouts
Came in this morning to our hoes lighting up from all of our customers that are having timeout issues. Are others out there experience this as well? System status is showing as good but we are not able to get around system this morning. It is in all of my databases?

Just Curious?

Mike
ID
1313
Category
User Experience
Author

Mike Nelson
Date Created
10/21/2019 8:36:53 AM
Date Updated
10/21/2019 10:07:31 AM
Comments
Nick Ashcroft 10/21/2019 8:38:48 AM
Ive also noticed poor performance in the last couple of hours (UK ~2pm)
Nick Ashcroft 10/21/2019 8:39:47 AM
and I assume you mean phones rather than hoes ;-)
calvin peters 10/21/2019 8:41:09 AM
Same issue Here.
ID #121587
Summary: Timeout error running rampant this morning
Just posted a ticket to TD looking for help.

Sounds very similar to
ID
1312
Category
Other
Author

Philipp Matuschka
Date Created
10/9/2019 10:47:12 AM
Timezone in Ireland apparently.

calvin peters 10/21/2019 8:42:11 AM
We're EDT timezone...so Toronto/NY
Andrew Winters 10/21/2019 8:43:45 AM
Similar issues over here.
Mike Nelson 10/21/2019 8:43:57 AM
Good catch it is definitely our PHONES lighting up!!!!

We are EST put databases are affected EST,CST and PST.
Philipp Matuschka 10/21/2019 9:00:07 AM
Hi Folks

Lots of timeouts here too today
Nick Ashcroft 10/21/2019 9:05:53 AM
I also logged it on their Facebook page
Evgen Goncharov  Staff  10/21/2019 9:23:23 AM
timeouts in question was caused by background full-text index maintenance task that was
supposed to be low-profile, but started consuming lot of database server resources.
We have stopped it and are going to investigate in off-peak hours, so system performance
should be back to normal now.


calvin peters 10/21/2019 9:23:29 AM
I can report that we seem to have stabalized and are operating normally again.
Thanks TD team!
Prompt and, as always, amazing response time and service!
Philipp Matuschka 10/21/2019 9:57:47 AM
Thanks Evgen.
Nick Ashcroft 10/21/2019 10:07:31 AM
+1
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