TeamDesk Knowledge Base & Support

Nick Ashcroft 10/21/2019 8:38:48 AM

Ive also noticed poor performance in the last couple of hours (UK ~2pm)

Nick Ashcroft 10/21/2019 8:39:47 AM

and I assume you mean phones rather than hoes ;-)

calvin peters 10/21/2019 8:41:09 AM

Same issue Here.
ID #121587
Summary: Timeout error running rampant this morning
Just posted a ticket to TD looking for help.

Sounds very similar to
ID
1312
Category
Other
Author

Philipp Matuschka
Date Created
10/9/2019 10:47:12 AM
Timezone in Ireland apparently.

calvin peters 10/21/2019 8:42:11 AM

We're EDT timezone...so Toronto/NY

Andrew Winters 10/21/2019 8:43:45 AM

Similar issues over here.

Mike Nelson 10/21/2019 8:43:57 AM

Good catch it is definitely our PHONES lighting up!!!!

We are EST put databases are affected EST,CST and PST.

Philipp Matuschka (MMB) 10/21/2019 9:00:07 AM

Hi Folks

Lots of timeouts here too today

Nick Ashcroft 10/21/2019 9:05:53 AM

I also logged it on their Facebook page

Evgen Goncharov  Staff  10/21/2019 9:23:23 AM

timeouts in question was caused by background full-text index maintenance task that was
supposed to be low-profile, but started consuming lot of database server resources.
We have stopped it and are going to investigate in off-peak hours, so system performance
should be back to normal now.

calvin peters 10/21/2019 9:23:29 AM

I can report that we seem to have stabalized and are operating normally again.
Thanks TD team!
Prompt and, as always, amazing response time and service!

Philipp Matuschka (MMB) 10/21/2019 9:57:47 AM

Thanks Evgen.

Nick Ashcroft 10/21/2019 10:07:31 AM

+1